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When Being Behind The Curve Can Be Smart

Written by Paul on October 11th, 2008

A BusinessWeek article points out that tech that doesn’t work won’t let us work. Well said.

Working 90% to 95% of the time is not working. When my company’s services fail to deliver, we don’t get paid—and our customers get angry. When a technology product doesn’t do what it’s supposed to do all the time, we’re stuck. Unfortunately, the technology my company buys fails way too much. But like everything else that makes me angry, I just deal with it.

Screw hand-wavy strategies, focus on being sticky

Written by Paul on September 29th, 2008

Seems like everyone’s talking about innovation these days — isn’t it pretty much a requirement for doing anything that people are willing to pay for? Ditto that for quality, teamwork and strategy. Well, I guess it’s to be expected: it’s much easier to talk about hand-wavy things than to actually get into the bowels of the business and actually measure the stuff that matters so you can actually make educated decisions.

Call it what you want: customer loyalty, customer retention or …

Vacation scheduling and the little white lies that you need to tell

Written by Paul on August 22nd, 2008

I have a secret: I tell people that I’m on vacation at least twice a month and it’s usually a lie because I’m actually just working from somewhere different to avoid distractions.

Yep, now my secret’s out but I’m not worried. I’ll continue using it because most people don’t want to be known as the person that bothers people on vacation.

Learn to take advantage of a distraction-free day and work like your hair is on fire.

Do nothing except finish the

Getting Ahead Should Be Routine

Written by Paul on June 5th, 2008

An article in this month’s Inc. magazine challenged A.G. Lafley, CEO of Procter & Gamble and Ram Charan to take on a toy company with $4 million in revenue and 30 employees. The result was a seven-step routine for innovation:

  1. Select the strategy: Looking for an underserved market.
  2. Connect to customers: The social network as idea collector.
  3. Generate ideas: Brain-storming done right.
  4. Select an idea: Time to separate the good from the great.
  5. Prototype and test: Bring on the customers.
  6. Go to market: Cookies versus

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